The company's main product is the Revenue Intelligence app, a SaaS analytics cloud platform that embeds artificial intelligence and machine learning technology. This B2B app helps energy distribution companies detect fraudulent energy use and reduce non-technical losses.
To turn outdated and complicated “Windows 95 look-alike” application into a modern, intuitive and user-friendly environment.
Each user/company need a different version of the app's features.
I conducted user research and analysis and created wireframes, interactive prototypes, and new user interface design assets for web and mobile. In addition, I oversaw all aspects of design and development and improved service design.
As a result, the new app was well-received among customers, sales, and operational teams.